Data protection and data security policy

Thank you for visiting the official website of Sofia Airport!


From 20 April 2021 SOF Connect AD is the licensed airport operator of the largest international airport in the Republic of Bulgaria.


SOF Connect AD, UIC 206155179, with seat of business and registered office: Sofia 1540, No 1 “Christopher Columbus” Blvd., is an administrator of personal data registered by the Commission for Personal Data Protection (CPDP).

еmail: [email protected]

Person for contact:  Donika Ylieva


Processing of personal data

Personal data means any information relating to a natural person that can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors.

SOF Connect AD is committed to protecting your personal data when you use our services. Whenever you provide such information we will only use it in accordance with all applicable data protection laws. Your information will be stored in a secure environment with restricted access.


Data protection and data security policy

The Personal data protection policy explains how we collect and use your personal data and informs you of your rights of privacy. SOF Connect AD has updated its data policy in order to meet the requirements of the General Data Protection Regulation applicable from 25.05.2018.

The Personal data protection policy provides you with information on what to expect when SOF Connect AD processes personal data, when you use, in case you perform maintenance work, delivery of goods to stores or other activities requiring a security pass, when  you are at the airport, pass through the airport areas with public or restricted access, when you use our services, when you submit a claim for lost personal belongings on the territory of Sofia Airport, when we send you press releases and marketing materials, when we have to reply to your inquiries or when you apply for a job published at


What personal date we collect:


1. When you complete the online form to visit a business lounge here:


2. When you complete the online form for lost personal belongings here:


3. When you complete the online form for comments and recommendations here:


4. When you complete the online form for questions about aircraft noise here:


Fields marked with * are required to process the respective form.


5. Customer data about services – Records of products and services you have used. This includes data about used lounges or other services. You provide this information yourself when you use our services.


6. Contacts history – These are details of any inquiries, complaints, or claims you have submitted to Sofia Airport and may include copies of correspondence. You provide this information when you contact us to submit a request or complaint.


7. Sofia Airport collects information about how you use our website: This includes collecting unique online identifiers, such as IP addresses that are numbers that uniquely identify a particular computer or other network device on the Internet.


8. When we issue a temporary pass ("with escort" or "without escort") for any of the restricted access areas at Sofia Airport, we collect and process the following personal data:

  1. Names: /first name,second name and surname/;
  2. Personal Identification Number/ Personal Foreigner’s Number;
  3. Place of birth;
  4. Citizenship;
  5. Mobile telephone;
  6. Address;
  7. Position at the legal entity submitting the application;
  8. Information about the labour/civil contract of the person to whom a pass is issued (date, duration);
  9. employment history, to the extent permitted by law;
  10. specimen signature of the authorized person;
  11. Type of activity the person will perform;
  12. Location of the activity in the security areas.


 The information is provided directly by you or your employer. In case some of the information is missing, you may be refused a pass.


9. When we issue a temporary pass for a vehicle, we collect and process the following personal data:

  1. Registration number;
  2. Vehicle brand;
  3. Vehicle model;
  4. Vehicle’s users;
  5. Name and specimen signature of the authorized person.


The information is provided directly by you or your employer. In case some of the information is missing, you may be refused a pass.


10. Video recordings – Video captured images used to protect all visitors, our employees and property. We will make video recording of your image if you visit a place where video surveillance is available (both in public and restricted access areas).

11. When you apply for a job published at, we collect and process the following personal data:

  1. Name;
  2. E-mail address (if provided);
  3. Telephone (if provided);
  4. Information about education and qualification;
  5. Work experience.


To ensure that you receive the best possible service in the most convenient way and with the utmost level of protection, we would like to ask that you allow the use of cookies on our site.

Through the information we collect, we will improve the way operates. Some of the cookies are third-party cookies. Thanks to them you will be able to see useful information related to Sofia Airport activities wherever you surf online.

Our values are to be open and honest with each and every one of you, so you can change these settings whenever you want. may store a CloudFlare cookie on my device to provide more secure access and reduce the risk of attacking the site. may store a Google Analytics cookie on my device, track my behaviour and share the  information with Google for remarketing purposes and better usability. may store a cookie on my device that contains information about my language preferences for the site.


See what cookies we use at


Session cookies – temporary cookie files that are erased when the browser is closed. When the browser is restarted and the user returns to the website that created this cookie, the website will treat the user as a new visitor.

Persistent cookies – they remain in the browser until they are erased manually or until they expire depending on how long the cookies are programmed to last. These cookies recognize the user as a returning visitor.


Cookies that send information to other companies - cookies that are placed on the site of Sofia Airport by partners (such as Facebook or advertisers). They may use the data collected from these cookies for anonymous targeted advertising to the user, including at other websites, based on the visit of the user to the Sofia Airport website. For example, if a social application (such as the Facebook icon) is used at the Sofia Airport website, it will record the user's "sharing" or "liking", and Facebook (as the person who placed the cookie) will collect the data.

Browsers that open the website of Sofia Airport allow the deletion of all cookies at any time. To do this, each user can use the browser's help functions. Deleting cookies may cause certain features of the Sofia Airport website to no longer be available to the user.